Q: What is the sample and production lead time?
A: The sample lead time is approximately 3-7 days, and the mass
production lead time is about 2-3 weeks.
Q: How do you ship the goods?
A: We offer shipping options based on customer demands. For full
container orders, we recommend shipping by vessel. For small orders
or urgent shipments, we suggest air freight or international
couriers.
Q: Where is your company located?
A: Our company and factory are located in Shenzhen, China, at No.
79, Langbei Village Industry Road, Tongde Community, Baolong
Street, Longgang District, Shenzhen City, Guangdong Province,
China.
Q: Can I arrange a visit to your factory?
A: Yes, of course. You are welcome to visit our factory.
Q: Can you provide customized products according to our
requirements?
A: Yes, we can provide customized products based on your
requirements.
Q: Do you test all your products before delivery?
A: Yes, we conduct 100% testing and provide a test report before
delivery.
Q: What is the delivery time for your items?
A: The normal delivery time is 10-30 days, depending on the order
size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept payment terms such as T/T, L/C, etc. Price terms we
accept include EXW, FOB, CFR, CIF, DDU, etc.
Q: What after-sales service do you provide?
A: We provide 24 hours of technical support online through email,
phone, video, etc.
Q: How many countries have you exported to, and how do you
establish long-term relationships and cooperation?
A: We have exported to over 30 countries in Asia, the Middle East,
Africa, Europe, North America, South America, etc. We prioritize
offering good quality, service, and price to ensure customer
satisfaction. We consider our customers as friends and assist them
in problem-solving.
